Thank you for choosing PMT Skincare for your cosmetic and dermal filler needs. We are committed to providing you with high-quality products and exceptional customer service. Please read our Refund & Returns Policy carefully to understand your rights and responsibilities.

1. Refund Eligibility:

1.1. Unopened Products: We offer refunds for unopened and unused products within 30 days of purchase. The item must be in its original packaging and in a resellable condition.

1.2. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Service within 7 days of receiving the item. We will provide a full refund or replacement, as appropriate, upon verification of the issue.

2. Returns Process:

2.1. Requesting a Return: To initiate a return, please contact our Customer Service team at [email protected] within 30 days of purchase. Please provide your order number, product details, and reason for the return.

2.2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to proceed.

2.3. Packaging: Please ensure that the product is securely packaged to prevent damage during transit. Include a copy of the original invoice and the RA number inside the package.

2.4. Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable and insured shipping method.

3. Refund Process:

3.1. Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in section 1.

3.2. Refund Approval: If the returned product meets the criteria, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

3.3. Refund Notification: You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card issuer.

4. Exclusions:

4.1. Used Products: We cannot accept returns for products that have been opened or used, unless they are damaged or defective (as covered in section 1.2).

4.2. Clearance or Sale Items: Clearance or sale items are considered final sale and are not eligible for refunds or returns.

4.3. Shipping Fees: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective product (as covered in section 1.2).

5. Contact Information:

If you have any questions or need assistance with the refund or returns process, please contact our Customer Service team at [email protected]/ [email protected]

Please note that this Refund & Returns Policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates.

Thank you for choosing PMT Skincare. We appreciate your business and strive to ensure your satisfaction with every purchase.